Remote Incident Manager (RIM)

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How you acquire and install Remote Incident Manager depends on your use case and configuration, but in any case the process is quite straight forward.

Typical Installation for Individuals

There is only one installation package to use, whether you are offering or receiving assistance.

  1. Download Remote Incident Manager
  2. Go to your downloads folder via Finder (Option+command+L). Locate the downloaded .pkg file and open it with Command+O.
  3. An installation wizard will appear. Follow the onscreen instructions.
    You are all set to run Remote Incident Manager for the first time! You may run it from your applications folder, accessed via Command+Shift+A while located in Finder. Additionally, RIM sets up a multipurpose global hotkey (Option+Shift+Backspace) which, among other things, automatically launches the program from wherever you are.


Due to macOS’s precautionary behavior when dealing with applications of this nature for the first time, you will need to grant some permissions to Remote Incident Manager upon first launch.

Karabiner HID driver

This is the driver that processes input that is received by RIM. This is a system extension, thus you must manually approve it. Rim will bring up a system dialogue that will take you to the Privacy and Security section of system settings. You will then want to scroll until you locate the Allow button. Clicking this will prompt you for your password or touch ID, after which you may be informed that you need to reboot in order to fully enable Karabiner Elements. Whether you reboot now or later is up to you, but should you decide not to reboot until all the permissions have been approved, exit out of System Settings and go back into RIM.

Receiving Input

RIM needs permission to receive all the input directed to it over a remote connection.
Click “Continue” in the RIM window, at which point a system dialogue requesting accessibility service permissions will appear. If VoiceOver does not immediately focus it, press VO+F1 twice quickly. Then, down arrow to “System dialogues,” press right arrow, and then down to the input permissions request. Pressing enter on that will open the alert box, at which point you will want to follow it to System Settings and check the Remote Incident Manager box in the list of applications.

Capturing Screen Output

The next permission request from RIM will be for capturing the screen output which will be piped across the remote connection. The procedure for this is similar to the previous procedure.


The final permission request from RIM will be for notifications. RIM will notify you when a session starts and ends. The procedure for granting this permission is similar to the previous procedure.

Welcome Screen!

After all the permissions have been approved, the welcome screen will appear. Note that if you chose to reboot later, now would be a good time to reboot. At this point, RIM is ready to initiate or receive connections.

Uninstalling RIM

Should you encounter any show-stopping problems with your installation of RIM, you may wish to perform a clean reinstall of the app. Due to the complex nature of the RIM distribution for Mac OS, simply moving the app to the trash will not uninstall it, and thus may not fully resolve your issue.

RIM provides an easy method to fully uninstall itself. When you click the “About” button in the main window, you will see an uninstall button in the About screen that appears. Clicking this button will result in a confirmation dialogue, afterwhich you will be prompted for your password or touch ID in order to proceed with uninstallation. You will be given a confirmation message once the uninstallation is complete.